Client is an enterprise product company, providing Omni-Channel products that leverages the Next-Gen digital interfaces including messaging, chat, voice, wearables, and gaming, to enable self-service.
Before launching, client wanted to ensure their products to be bug free and provide seamless Omni-Channel experience.
As client was more focused on developing and enhancing their product features for launch, they wanted a third party validation and we acted as their extended arm to test their products. Client focus was more on below components:
- Functional, Performance and Security Assurance
- Consumer Experience Quality Assurance with Social Integration
We proposed our specialized solution‘Digital Assurance’ – which is a single solution to perform functional, performance and security testing, and we leveraged our in-house accelerators and our ‘Testing Competency Centre’ to make it more appropriate for our client requirement.
|Business Requirement||ClicQA Offerings|
|Client has two products which includes mobile native app for service stickers and mobile web app for service cards. Client wanted these two apps to be tested on real devices.||Through our mobile device farm provisioning, we tested client mobile web app and native app across 50 real devices on Android and iOS platforms.|
|Client was more focused in developing the product features and could not find time to perform regression testing.||We leveraged our automation tool and built test scripts to give client better test coverage and expedite the test execution process.|
|Client had built their products to provide seamless Omni-Channel customer experience for bill payment and automated self-care services. Client wanted their products to work accurately with no performance outages and 100% security||Having a knowledge of testing Omni-Channel platforms helped us identifying not just functional or performance outages but also customer experience issues like- some functionalities were working fine with a single user, but when concurrent load was applied the application was not performing as expected. Identifying such customer experience defects helped client to fix issues that impact customer experience.|
|Client’s product works all through simple social messaging using Smart Hash tags & Smart Services Stickers. So, client wanted their products to work fine across specified social media channels||We developed different customer behavioural scenarios and leveraged them to identify cross channel defects such as – mobile native app users were unable to post stickers for Facebook and Twitter in mobile web browsers.|
Leveraging our Digital Assurance solution that comprises of our in-house accelerators, testing expertise, mobile device farm, and Omni-Channel business knowledge, we helped client to make their Omni-Channel product more robust.